Comments and Problems Aired...
1-18-2013 Update below re: positive comments on HSN ---
about Viking 600E
12-25-2012 update below re: Viking modelDid some more reading of comments and thought I'd mention a couple of things. Seems that one of the problems with the 6700 reading from the computer to the embroidery module is a defective cable. One lady was told Singer would not replace it, so she had to buy her own at about $35. That did solve the problem with the machine but not with her appreciation of Singer. A couple of others mentioned the same issue, but since they already had previous models of Futuras, they just swapped out the cable and that solved their problems with the machine.
One lady reported that if one was to put in the update from Singer before loading the operational CD that comes with the machine, there was a greater success with the download.
Tension issues are another reported problem, some with the sewing machine and more with the embroidery module. Two comments I read said the nests of thread on the bottom actually was so bad the needle plate was attached to the embroidery. I've had that happen with my regular older Kenmore sewing machine, and it took a razor blade to cut it loose. I can imagine it being worse when the hoop is caught with the fabric.
The rating for the 6700 at HSN was at 2.6 out of 5 stars as of early this morning. Many returns being posted by frustrated purchasers. A couple suggested that Singer might have included an instructional CD. Early on several reported that not all items were included in the box, but a suggestion was made that since the packers put items into the styro packing, to look further for it. Major suggestion is that after unpacking the machine, do not throw away the shipping boxes and supporting packing. One lady's husband threw out the box and now she is stuck as she can't ship back or to a repair facility.
I went in and looked at both the SEQS-6700 and the XL-550 at HSN.com. The 6700 sold out during the launch of the Plus One sewing machine yesterday. The customer comments have raised the star rating to 2.8 which means at least 5 people have given 5 or 4 star ratings to bring up the percentage. Most have said it takes some learning and cited possible operator error on others' problems. The 550 has 10 people giving positive comments of 4-5 stars to give a 4 star overall rating. The FB page for Singer still has some people having problems with software error messages usually about the smaller hoop not being the correct size.
At this point I'm considering other embroidery machine choices even if I have to wait another year or two to find a used upper end machine at a decent price.
Update to the Update... (12/25/2012) and 1-18-2013On Darlene Cahill's Facebook page, a comment recently came up that I have Not researched yet. It was stated that the Viking H Class 600E is the same machine as the XL 550 and the SEQS 6700. Need to check out price and what accessories it has. What I would like to find out is if the proper software, and/or the same software packages (CDs) are shared, or if better ones were made for the Viking machine. For those who don't know, Singer, Viking, and Pfaff joined together as a company. So now they share some body models in both sergers and sewing machines. I was told that Viking moved their factory from Europe to whatever country in southeast Asia so the Viking quality is still up there as they are using the same equipment from the European factory/factories.
1-18-2013 Prices are not given over the phone, but one poster said the Viking 600e was a few hundred over the cost of the Singer. One of the sewing places I talked to said it was a Singer machine, and if anyone was selling it, they were offering it as a lower cost Viking badged model so that Viking had something comparable to the competition.